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Privacy Policy

Effective Date: 26th May 2026
Last Updated: 26th May 2026
Company: Hello Roomie (by Pitlox)
Website: https://www.helloroomie.co
Support Email: support@helloroomie.co

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1) Plain-English Summary

We collect information needed to run Hello Roomie — account details, profile/lifestyle preferences, listings, chat data, media uploads, and support/report data.
We use this to provide matching, listings, messaging, safety actions, and platform support.
We do not currently process in-app rent/item payments between users.
Users control visibility settings and can edit/delete many posted items inside the app.

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2) Data We Collect

A. Account and Identity Data

  • Phone number (for OTP authentication);

  • User ID/account identifiers;

  • Basic profile fields (name, age, gender, city, etc.).

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B. Profile and Preference Data

  • Lifestyle and roommate preference details (e.g., food, smoking, drinking, cleaning, schedule, pet preference, guest habits, roommate timeline, introduction, interests);

  • Profile photo and related metadata;

  • Profile type (e.g., roomie/owner/broker where applicable).

C. Listing Data

  • Room listings (city, landmark, amenities, rent per head, photos, description);

  • Used-item listings (category, condition, price, photos, description).

D. Chat and Communication Data

  • Message content (text/media), timestamps, sender/receiver metadata;

  • Basic delivery/read/unread indicators and chat-related status data;

  • Block/mute or conversation control signals.

E. Notifications Data

  • Device push token(s);

  • App notification preference data and related delivery metadata.

F. Reports and Support Data

  • User reports (reason, description, evidence attachments where submitted);

  • Support tickets, comments, and communication records.

G. Device/App Usage Data

  • Technical and service metadata needed for app operation and security;

  • Limited feature usage counters and app state preferences stored locally where applicable.

H. Location-Related Inputs

  • City and nearby landmark information entered by user.

  • We may use address/autocomplete services for convenience.

  • We do not rely on precise GPS location unless explicitly enabled in a future update.

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3) How We Use Personal Data

We use data to:

  • Create and maintain accounts;

  • Authenticate users (OTP);

  • Show profiles/listings and enable discovery;

  • Power compatibility/matching features;

  • Enable messaging and communication;

  • Send service notifications;

  • Detect abuse, fraud, scams, and policy violations;

  • Process reports and support requests;

  • Improve performance, reliability, and user experience;

  • Comply with legal obligations and enforce Terms.

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4) Legal Bases (where applicable)

Depending on jurisdiction, we process data under one or more of:

  • Performance of contract (providing requested services);

  • Legitimate interests (security, abuse prevention, service improvement);

  • Consent (where required, including specific permissions);

  • Legal compliance and protection of rights.

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5) Sharing of Data

We may share data with:

  • Cloud/service providers needed to run the app (hosting, database, messaging, media storage, address/autocomplete support);

  • Professional advisors and auditors (where needed);

  • Law enforcement/regulators when required by law or for safety/legal claims;

  • Corporate affiliates/restructuring entities in business transfers, with safeguards.

We do not sell personal data for third-party advertising monetization.

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6) User-to-User Visibility

Because Hello Roomie is a social/discovery platform:

  • Certain profile/listing details are visible to other users based on settings and platform logic;

  • Information you publish in listings/chat is intentionally shared with recipients;

  • Media/content shared publicly or semi-publicly may be copied by recipients despite technical safeguards.

Please avoid posting sensitive information you do not want others to see.

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7) Data Retention

We retain data only as long as needed for:

  • Active service operation;

  • Security and fraud prevention;

  • Legal compliance;

  • Dispute handling and policy enforcement.

Retention periods may vary by data type (account data, logs, chat metadata, reports/support records, and safety records).

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8) Security

We use reasonable technical and organizational safeguards (access controls, service-level protections, operational safeguards).
No method of transmission/storage is 100% secure; users should also protect account access and avoid unsafe sharing.

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9) Your Rights and Choices

Depending on local law, you may have rights to:

  • Access your personal data;

  • Correct inaccurate data;

  • Request deletion of data;

  • Object/restrict certain processing;

  • Withdraw consent where processing relies on consent;

  • Request portability where applicable.

You can also:

  • Edit profile/listings in-app;

  • Use visibility controls where offered;

  • Contact support for data requests.

For requests, email: support@helloroomie.co

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10) Children’s Privacy

Hello Roomie is intended for adults (18+).
We do not knowingly provide services to children below legal age thresholds for this platform. If such data is identified, we will take appropriate action.

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11) International Data Transfers

Your information may be processed in locations where our service providers operate.
Where required, we implement safeguards for lawful cross-border transfer.

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12) Cookies and Similar Technologies (Website)

Our website may use cookies/analytics/essential storage to:

  • Keep website functional;

  • Understand usage;

  • Improve experience and security.

You can manage cookies through browser settings (except strictly necessary cookies).

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13) Third-Party Links and Services

Our service may contain links or integrations from third parties. Their data practices are governed by their own policies. We encourage users to review those policies directly.

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14) Changes to Privacy Policy

We may update this policy from time to time.
Updated versions will be posted with a revised “Last Updated” date. Continued use after updates indicates acceptance where legally permitted.

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15) Contact / Grievance

For privacy questions, requests, or complaints:

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